The West-Com Difference
DEFINING Innovation ● EXCEEDING Standards ● LEADING The Nurse Call Industry®
Our Mission for Quality
West-Com Nurse Call Systems, Inc. designs, builds and installs the WestCall® line of healthcare communications products for healthcare facilities throughout the world. We are the leader in providing Nurse Call solutions for the ever-changing needs of the healthcare industry.
We are dedicated to providing the most user-friendly Call System that patients can easily use while providing the maximum information to the caregiver. We build pride and excellence into every system.
A Value-Driven Company
At West-Com Nurse Call Systems, Inc., we believe that commitment is driven by great values and principles. Here, values are more than just words. They are the heart of our organization, and keep our mission of Nurse Call System innovation and quality focused on customer satisfaction. Some core West-Com values include:
Respect: We treat each other and each client with an attitude of mutual respect, dignity and fairness.
Integrity: We conduct our business with integrity by being ethical, honest and morally upright.
Dedication: We are dedicated in producing a world-class hospital communications system that meets or exceeds the needs of the patient and facility.
Pride: We take pride in our commitment to excellence and our ability to proactively respond to market trends. We have full confidence and believe that the name “WestCall®” is synonymous with excellent products, excellent service and excellent people.
Accountability: We strive to exceed our competition’s service support and stand by our product and guarantee its workmanship for at least five years. We believe our clients deserve the very best there is; and that the very best is the WestCall® product line by West-Com Nurse Call Systems, Inc.
West-Com Service Overview
Healthcare has changed drastically over the years, but the core values of nursing have remained the same. Therefore, it is important to provide hospitals with systems and technology that allow nurses to focus on their profession, regardless of the type of healthcare delivery system being used. West-Com is dedicated to developing communications systems and solutions that enable nurses and healthcare staff to perform their jobs effectively and efficiently while maintaining a positive patient care environment.
Established in 1983, West-Com set out to accomplish one goal: to recognize healthcare communication needs and revolutionize patient care through the innovation of information technology (IT). Today, we are one of the leading suppliers of hospital communications equipment in the nation and our brand extends internationally. We have the ability to design, install, and service a wide variety of communications systems and have become known for:
- Increasing patient satisfaction
- Increasing staff productivity
- Reducing doctors’ wait time on the phone
- Improving patients’ request response time by staff members
- Improving communication between staff members and doctors
- Reducing noise level
- Facilitating change
- Providing feedback
- Customer service and reliability
- Easy to use and maintain product lines
- Improving communication between departments
It is West-Com’s fundamental goal to lead the Nurse Call industry through innovation and customer satisfaction by supplying quality and state-of-the-art nurse call, intercom, clinic flow, radio paging, and sound equipment.
With all of the changes in ownership and distribution that have developed in the healthcare communications marketplace over the past few years, West-Com has emerged as the leader in healthcare communications. With the reputation of being a savvy manufacturing company with the most technologically advanced system on the market, West-Com has been put in the unique position of supplying medical facilities with diligent, dedicated and intelligent service. West-Com is one of the oldest major suppliers of nurse call equipment on the market today, and for the past thirty years, under the same ownership, we have continued to shine in the nurse call business achieving growth and expansion in our market each year.
West-Com’s corporate offices, factory and training centers are located in Fairfield, California with West-Com’s own R&D offices located in Chandler, Arizona. West-Com has end-user committees that meet and discuss our product lines, ways to improve the product and what is needed in the industry. West-Com also has distributor meetings to discuss and review ways to technically improve both our hardware and software products. West-Com is constantly developing new and improved software and firmware in order to ensure that our product lines remain on the cutting edge of healthcare communications.
History of Innovation
West-Com has been building relationships and the trust of healthcare facilities nationwide since 1983. Our goal is to become valuable partners with healthcare facilities by providing superior service and support. This kind of dedication offers our customers the widest range of benefits as a result of their investments. In 1991, West-Com revolutionized the healthcare environment when we introduced our first computerized nurse call system. Today, we continue to set the standard in the industry with our innovative approach to product design and business development.
The selection of a WestCall® product is just the beginning of a long-term relationship. West-Com proudly accepts the responsibility for keeping our customers updated and informed on our systems, as well as ensuring optimal benefits associated with our technologically advanced solutions for the life of your system. All our systems are backwards compatible, which means no facility with WestCall® products will ever be left behind.
Due to West-Com’s understanding of the high costs associated with staff turnover, we offer training courses in system administration and maintenance for all of our systems at no additional cost as long as it remains in your facility. Additionally, all WestCall® systems include our five-year warranty program to assist in protecting facilities from unexpected costs.
West-Com is committed to providing our customers with the best sales and service support available. Healthcare facilities require quick responses to questions and technical issues, which is why West-Com’s nationwide network of authorized distributors as well as our staff of factory-trained sales and technical personnel provide support 24 hours a day, 365 days a year.
Give us a call today and experience the satisfaction that comes with being a part of the West-Com family.