Support

The value of your nurse call investment increases through West-Com's contracts with Group Purchasing Organizations, including GSA, HealthTrust, MedAssets, Premier, and ROI.  Please contact your local West-Com Regional Manager for details and pricing.


Services

At West-Com Nurse Call Systems, Inc., we are committed to providing our customers with the best products on the market as well as providing excellent sales and service support to ensure a greater experience for you across the board. We understand the healthcare industry at its core and are prepared to meet your facility’s individual needs. Our staff of factory-trained sales and technical personnel is always ready to assist you 24 hours a day, 365 days a year, whether it be quick and reliable responses to general questions or support for technical issues. With West-Com on your side, you can count on creating a more efficient and functional medical environment for your staff and patients.

Communication Consultation

West-Com understands the communication challenges that the healthcare industry faces, and all our products reflect the valuable research we conduct and the ideas and input we gather from a variety of healthcare professionals at every level, including nurses, bio-med specialists, hospital administrators, engineers, and of course patients themselves. Every product we design is built to streamline communication in the medical environment in order to add valuable flexibility and quality to the workplace. Whether it is to increase the facility’s response time to patient requests, reduce floor noise, increase staff productivity, improve communication tools, or to have accurate patient and staffing reports, West-Com communication professionals have created solutions that work.

Installation

It is important to make sure your system is being installed by qualified engineers who know the system and understand the healthcare environment. Installation often occurs while patients are still on the floor, so work must be done properly and professionally to reinforce patient confidence. Our West-Com dealers have been factory-trained on our systems, and know how to handle working in these difficult situations.

System Deployment

From sale to the time of installation, West-Com will provide a project liaison to help ensure your West-Com products work properly for you and your facility from the beginning.

West-Com also offers your staff free training courses on the administration and maintenance of all our systems for as long as the systems remain in your facility. Our courses offer quality instruction from certified technical support personnel as well as product design engineers and are designed to give your staff a hands-on learning experience that mirrors realistic field conditions. Courses are also updated throughout the year to ensure your staff is up to date with the latest changes, products and troubleshooting solutions.

Service and Maintenance

Whenever you need service, we are there. Our West-Com dealers are on call 24 hours a day, 365 days a year. In addition to providing service for WestCall® products, many of our dealers also service and maintain a variety of low voltage systems. Scheduled maintenance checkups and services are also available and are highly recommended to keep your systems running smoothly.

Schedule a Demo

One of our local distributors will contact you shortly to schedule your in-person demo.

Locate Your Regional West-Com Office

U.S

International

Contact Information

2200 Cordelia Road
Fairfield, CA 94534

800.761.1180
707.428.5900

info@westcall.comContact Us

To locate your local West-Com office, please contact:

Joe Wherity

Contact Info:800-761-1180 Ext 222

jwherity@westcall.com×

To locate your local West-Com office, please contact:

Dave Daum

Contact Info:800-761-1180 Ext 202

ddaum@westcall.com×

To locate your local West-Com office, please contact:

Jonathan Peters

Contact Info:800-761-1180 Ext 247

jpeters@westcall.com×

To locate your local West-Com office, please contact:

Angela Irwin

Contact Info:800-761-1180 Ext 208

airwin@westcall.com×

To locate your local West-Com office, please contact:

Donald R. Leath

Contact Info:800-761-1180 Ext 207

drleath@westcall.com×

To locate your local West-Com office, please contact:

Sam Haydon

Contact Info:800-761-1180 Ext 206

shaydon@westcall.com×

To locate your local West-Com office please contact:

Aaron Burley

Contact Info:800-761-1180 Ext 205

aburley@westcall.com×

To locate your local West-Com office, please contact:

Marc Peters

Contact Info:800-761-1180 Ext 225

mpeters@westcall.com×

To locate your local West-Com office, please contact West-Com headquarters at:

2200 Cordelia Road
Fairfield, CA 94534

800.761.1180
707.428.5900

×

To locate your local West-Com office, please contact:

Larry Peters

Contact Info:800-761-1180

larryp@westcall.com×