What PeopleAre Saying

• We are extremely pleased with West-Com, we had a situation in which the nursing staff was very uncomfortable, and we found West-Com to be very responsive and very collaborative. The quality of the crew leadership was terrific, and West-Com gave us double crews who worked long hours to get us back into operation well in advance of the initial estimates in terms of time. We were extremely impressed with how forthcoming and accommodating West-Com is as a company.

  - Paul GilmanFacility Services DirectorKaiser San Francisco, CA

• TQI Reporting is loved by our Administration staff, Risk Management, on down to our Clinical Leaders and Nurse Managers. These reports really hold the nursing staff accountable. TQI Reports played a big role with our decision to purchase the WestCall^® system as our enterprise wide Nurse Call system.

  - Joyce TreadwayIS Business Analyst IIIInformation Systems - Mountain States Health Alliance, TN

• I would like to say TQI is the most helpful when you get patient or family complaints about their perception on how long it took or takes for someone to respond to their call light. Also, we are currently collecting quality improvement data on the response time and the number of times call lights occur and trying to improve processes to reduce this number and at the same time increase patient satisfaction.

  - Tanya MoszerMSN, RN, Director, Rehab, ICU, Flex Aides and Wound SpecialistSt. Alexius Medical Center, ND

• We find that the Demo Unit is a must have item in our shop. It expedites all repairs on the floors and is especially useful for repairs on patient stations in the shop and setting up pagers. It’s really nice to know when you go to the floors that the repaired unit you’re caring works.

  - Dave ShivelyLead TechnicianDignity Health (Previously Catholic Healthcare West)